Return Process

Policy - Our policy lasts 10 days upon receipt of goods. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns require a Return Authorization Number (RAN), which will be issued by our customer service team. You will be responsible for the shipping costs when returning item(s). Shipping costs are non-refundable. To begin your RAN process, please fill out this form.

Non-Returnable + Non-Refundable Items - Several types of goods are exempt from being returned.

Custom Orders - Custom orders do not qualify for return. Any piece of furniture customized from the manufacturer’s specifications or using COM (Customer’s Own Material) is considered a custom order and is non-refundable and final sale.

Service fees - Service fees are non-refundable. These include but are not limited to: delivery fees, assembly fees, removal fees, rental fees, consultation fees, storage fees, rush fees, etc.

Sale Items - Sale or discounted items do not qualify for return or refund. Only regular priced items may be refunded.

Return Address - Once your RAN is approved for return and any associated costs incurred are paid, we will provide a return address to you.

• After submitting this form, an associate will contact you to arrange submission of photographs. We will then consider your request and respond accordingly.